ABOUT
Meet Jai
Klangjai S. Tawornpichayachai
Mum & Mentor | Education Development Consultant | EdTech Strategy Coach | Team & Culture Builder
Engineer by training, educator by choice, I'm now supporting King Mongkut’s University of Technology Thonburi in an advisory role after years of building its digital learning backbone. I have helped design LEB2, the outcome‑based platform that underpins most KMUTT courses LEB2, and co‑founded 4LifelongLearning.org, Thailand’s first end‑to‑end micro‑credential ecosystem 4lifelonglearning. My early years as the founding director of the Education Technology Development & Service Integration (ETS) office taught me that real change happens when policy, people, and simple tools line up—less fanfare, more follow‑through.
Outside work, I'm also busy mum to a curious, creative 12-year-old girl who keeps me grounded and inspired. You’ll also find me refining dark‑chocolate recipes or mentoring young leaders—quiet reminders that learning should expand choices and taste a little sweet along the way.
PROFESSIONAL BACKGROUND
EDUCATION DEVELOPMENT CONSULTANT, ETS ADVISOR
Independent Consultant
June 2025 - Current
I work with universities and public-sector teams to help make learning more meaningful and responsive to the needs of today’s learners. My role is often behind the scenes—supporting the design of education strategies, modular learning models, and digital systems that turn good ideas into something real and workable.
Much of my work focuses on areas like micro-credential development, competency-based education, and lifelong learning frameworks, especially where policy needs to connect with practice. I also contribute to teacher training, assessment design, and education technology planning, always with the goal of making things simpler, more coherent, and more useful for educators and learners.
HRD CONSULTANT, A GOOD UNIVERSITY MODEL FOR COMPETENCY DEVELOPMENT
DTGO, Thailand
Mar 2019 - Aug 2020
As part of a collaboration with one of Thailand’s leading human resource development firms, I had the opportunity to contribute to a project that aimed to redefine how professional growth and workplace learning could be embedded into a large, forward-thinking organisation. For this initiative, I introduced a conceptual framework I developed called the “Good University Model”—a strategic approach designed to foster a culture of continuous learning, innovation, and purposeful development within the corporate environment.
The model was grounded in principles drawn from higher education, adapted to suit the dynamics of a corporate setting. It highlighted the importance of self-directed learning, competency-based progression, collaborative environments, and values-driven culture. The organisation’s vision was to create a new learning campus—a physical and cultural space where employees could connect, explore ideas, and grow both personally and professionally. The Good University Model became the foundation for shaping the competency development strategy and guiding the design of learning pathways within this new campus.
My role involved more than just introducing the model—I facilitated discussions with senior leaders, helped the HR team translate theory into practice, and supported the design of learning journeys aligned with both organisational goals and individual development needs. I also worked closely with cross-functional teams to ensure the model could be embedded into day-to-day work, not just exist as a vision or policy.
This project gave me valuable insight into how corporate HRD can benefit from educational thinking, and how organisations can create environments that support people not only in doing their jobs, but in growing through them. It reinforced my belief that when learning is thoughtfully integrated into the culture, it becomes a powerful driver of both performance and purpose.
PROJECT LEADER, MICRO CREDENTIAL PLATFORM DEVELOPMENT
KMUTT, Thailand
Dec 2018 - May 2025
I led the development of the theoretical framework and technology infrastructure for KMUTT’s micro-credential system—laying the foundation for how modular learning, competency recognition, and digital credentials could be meaningfully implemented within the university’s ecosystem.
This work involved close collaboration with vice presidents and directors for educational development, where I provided both strategic leadership and technical direction to guide the overall vision. Together, we explored how to integrate educational technology, instructional design principles, and policy frameworks into a cohesive system that supports both learners and educators.
My role included translating high-level goals into practical models and workflows, aligning the system with competency-based education principles, and ensuring that the tools we developed were flexible, scalable, and aligned with Thailand’s broader movement toward lifelong learning.
ASSISTANT TO THE PRESIDENT FOR EDUCATIONAL DEVELOPMENT
KMUTT, Thailand
June 2013 - May 2025
Plan strategic directions and implementation approaches to KMUTT educational development that appropriately respond to a variety of stakeholders and education driving forces both inside and outside KMUTT.
Develop and implement strategies for the 3 domains of the educational development plan, including Faculty Development, Instructional Development and organisational development.
Provide both high-level and hands-on support to KMUTT cluster for educational development, C4ED colleagues, and offices across campus to drive KMUTT education transformation towards the planned strategic directions.
DIRECTOR OF EDUCATION TECHNOLOGY DEVELOPMENT AND SERVICE INTEGRATION, ETS
KMUTT, Thailand
June 2012 - Jan 2024
I directed, managed, and oversaw the overall operations of KMUTT’s Educational Technology Development and Service (ETS) unit, ensuring the delivery of first-class support services and pedagogical technology consultations that directly enhance teaching and learning across the university.
My role included setting the strategic direction for the unit while also managing day-to-day operations—developing service models, monitoring performance, and ensuring our solutions met the evolving needs of educators, learners, and academic leaders. We provided hands-on support for technology-enhanced learning, outcome-based education, digital platforms, and faculty development in line with KMUTT’s vision for educational transformation.
A major focus of my leadership was designing and nurturing a high-performing, deeply committed team culture. I built an environment rooted in Freedom and Responsibility, where team members were trusted to own their work, contribute ideas, and grow both individually and collectively. This culture supported creative problem-solving, collaboration, and personal accountability, leading to consistently high levels of performance and satisfaction.
I also led the design of a new human resource approach tailored to the unique needs of an agile, innovation-focused education support unit. This included new processes for recruitment, performance management, team development, and recognition, with the goal of encouraging high-quality outcomes while sustaining long-term team engagement and well-being.
To adapt to changing work environments, I transitioned ETS into a remote-capable agile team, implementing flexible workflows, sprint-based planning, and digital collaboration tools. This shift allowed us to work effectively across locations while maintaining team cohesion, responsiveness, and a strong sense of shared purpose.
Through this work, ETS became more than a service unit—it became a model for how education support teams can operate with both excellence and heart, aligned with KMUTT’s mission to create impactful, learner-centered innovation.
PROJECT MANAGER/PRODUCT OWNER, KMUTT LEARNING ENVIRONMENT
ETS, KMUTT
June 2011 - Jan 2024
I managed the KMUTT Learning Environment (LE) software development projects, overseeing a portfolio of interrelated initiatives that supported the university’s long-term vision for technology-enhanced education. This included leading all project phases—initiation, planning, execution, monitoring, control, and closure—while ensuring alignment with institutional strategies and academic priorities.
Working collaboratively with a wide range of stakeholders—including educators, instructional designers, system users, and university executives—I helped define project scopes and translate complex educational needs into meaningful software solutions. These solutions were designed to support outcome-based education, ensure learning outcomes, and enhance the overall learning experience for both students and teachers.
A key aspect of my role was leading the software development team using Agile project management principles. I facilitated sprint planning, daily stand-ups, backlog prioritisation, reviews, and retrospectives to foster an adaptive and iterative development process. This approach enabled us to quickly respond to feedback, maintain high product quality, and consistently deliver value to users throughout the development cycle.
Beyond managing timelines and deliverables, I also helped guide the technical direction and system design, ensuring effective integration with KMUTT’s core learning platforms and supporting infrastructure. This included decisions around usability, scalability, and interoperability, so that the software we built could evolve with the needs of the institution and the broader education ecosystem.
Through this work, we delivered not just functional tools, but learning technologies grounded in purpose—tools that help educators teach more effectively, students engage more deeply, and the university measure learning outcomes more meaningfully.
DEPUTY DIRECTOR OF KMUTT LIBRARY
KMUTT, Thailand
June 2011 - Oct 2013
I oversaw the overall operations of educational technology services within the KMUTT Library, working to improve service quality and guide the transformation of library functions to better support the university’s learning community.
As part of this effort, I founded a small educational technology team focused on supporting teaching and learning through digital tools and services. I also acted as a technology and adoption consultant for various internal projects, helping teams align their solutions with real educational needs and long-term user engagement.
One of the key milestones during this time was reviving a stalled Library Management (LM) project. While I didn’t lead the technical development, I stepped in to rebuild the team, restore momentum, and manage the people and process side of the project. By fostering trust, clarity, and collaboration, we were able to bring the system to life and deliver a meaningful tool for the university community.
This experience reaffirmed for me the power of strong teams and shared purpose in moving even the most challenging projects forward.
IBM AUSTRALIA SAN STORAGE SPECIALIST
IBM, Australia
Jan 2018 - Dec 2019
I contributed to the technical services of the Telstra Project as a Storage Area Network (SAN) Administrator, where I supported the monitoring and operation of enterprise-level storage systems. My responsibilities included monitoring SAN switch environments, assisting with SAN storage provisioning, and managing the EMC Control Center to ensure a stable and efficient storage infrastructure.
Although I wasn’t directly responsible for switch configuration, I worked closely with the technical team to support the overall health and performance of the SAN environment. This role required a combination of SAN-specific knowledge and strong collaborative skills, as I operated within a large, international team composed of professionals from diverse technical and cultural backgrounds.
The experience deepened my understanding of enterprise infrastructure and taught me the importance of clear communication, adaptability, and teamwork in delivering reliable technical services on a global scale.
ACADEMIC BACKGROUND
My background brings together engineering, technology, business, and education—a mix that’s shaped how I think and how I work. With a foundation in network systems, software engineering, and AI, I’m comfortable solving complex problems with logic and structure. My studies in business and international management have taught me how to think strategically and work across cultures and teams.
Education
Feb 2004 - Sep 2007
PhD
Monash University
PHD: WIRELESS TELECOMMUNICATION NETWORK TOPIC: QUALITY OF SERVICE ROUTING (QOS) FOR AD HOC NETWORKS (MONASH UNIVERSITY, MELBOURNE, AUSTRALIA)
My doctoral research focused on developing efficient and adaptive Quality of Service (QoS) routing solutions for mobile ad hoc networks, under the supervision of Assoc. Prof. Bin Qiu and Dr. Campbell Wilson. The work emphasized harmonious collaboration among network components to support QoS while maintaining routing efficiency. My research areas include unicast and multicast routing protocols, congestion-aware strategies, and QoS routing in mobile wireless environments. I also explored stochastic modeling and performance analysis using probability, random variables, and queuing theory, along with medium access control (MAC) mechanisms, routing for multimedia and interactive applications, and protocols for delay-sensitive ad hoc networks.
July 2002 – July 2003
Master Degree
Monash University
MASTER OF DIGITAL COMMUNICATIONS (MONASH UNIVERSITY, MELBOURNE, AUSTRALIA)
My areas of specialisation include network architecture and design, with a focus on building efficient, scalable systems to support digital communication. I have expertise in network management and analysis, ensuring optimal performance, security, and reliability across complex infrastructures. My background also covers internet protocols and applications, as well as quality of service (QoS) in digital communication networks—ensuring that data flows smoothly and critical services remain responsive under varying conditions.
Master Degree
Monash University
MASTERS OF INTERNATIONAL BUSINESS (MONASH UNIVERSITY, MELBOURNE, AUSTRALIA)
I also have a background in business management and international business, with a focus on understanding how organisations operate across borders, adapt to global markets, and manage strategic growth. This includes insights into cross-cultural management, international strategy, and the dynamics of global trade and communication.
Bachelor Degree
KMUTT
My technical foundation is rooted in engineering and logical thinking, which guide how I approach problem-solving and system design. I specialise in computer architecture, software engineering, and communication networks and technologies, with a focus on building efficient, reliable systems. I also explore artificial intelligence—particularly how it can be applied to enhance learning, optimize processes, and support intelligent decision-making within complex digital environments.
What I can help
Solve difficult problem and create change
Problem Analysis & Strategy
Break down education puzzles into actionable game plans—clear, step-by-step strategies ready for execution.
Tool & Tech Integration
I map goals, roles, and metrics to expose gaps and give you a clear path to align everyone with the same vision.
Coaching
one-on-one executive or team coaching
THINKING OUTLOUND
Organisations I've Worked With
